LifeChief reads some of the most personal information a family has — where your kids are, who has them, what is on your calendar. This page says plainly what we collect, what we do with it, and what we will never do.
To run the service for you: to assemble your brief, answer what you ask, spot conflicts, and pass coordination requests between the people you have connected. To keep your account secure, to provide support, and to meet legal obligations.
We do not use your family's identifiable information to train models. If you turn on the optional product-learning setting in Control Panel → Privacy & data, we use de-identified, aggregated patterns — the kinds of questions people ask, and whether Chief could answer them — to decide what to build next. That setting is off unless you turn it on.
If you give us your mobile number and consent to text messages, we use that number to send you the messages described in the Terms of Service — your daily brief, coordination requests, replies to messages you send Chief, and service notices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, and are excluded from every other category of sharing described in this policy.
We never sell or rent mobile numbers, and we never provide them to lead generators. The only parties who handle your number are the messaging providers that deliver our texts and your own mobile carrier — acting on our instructions, solely to deliver the messages you asked for.
We keep a record of your consent — when you gave it, and from where — so we can show that the messages you receive were asked for. If you reply STOP, we stop; if you ask us to delete your number, we delete it.
LifeChief accounts are for adults. Children appear in the service because a parent or guardian added them, and the information we hold about a child is what that adult provided or connected — a practice schedule, a school calendar, who has them on which day.
Children are not marketed to, are not sent promotional messages, and are not profiled for advertising. A parent or guardian can see, correct, or delete a child's information at any time in Control Panel, or by writing to help@lifechief.ai.
We keep your information while your account is open. When you close it, we delete or de-identify your data within 30 days, except records we must keep longer — proof of SMS consent and opt-out, billing records, and anything the law requires. Deleted mobile numbers are removed from every future send.
Data is encrypted in transit and at rest. Access to family data is limited to the people you connect and to the small number of staff who need it to run the service. Credentials for your connected sources are stored separately from the rest of your data. No system is perfect; if we ever have a breach affecting you, we will tell you.
If we change this policy in a way that matters, we will tell you before it takes effect. Questions, requests, or concerns: help@lifechief.ai · LifeChief LLC, 418 Broadway, Ste N, Albany, NY 12207, USA.